Terms of Service

Agreement

By using the TrueSignal AI platform at www.truesignal.ai (the "Service"), you agree to these Terms. If you don't agree, please don't use the Service. These Terms are a legal agreement between you and TrueSignal AI — we've tried to keep them clear, fair, and readable.

What TrueSignal Does

TrueSignal AI is an AI-powered Concierge platform. You can create personalized AI assistants that communicate via web chat, SMS, and other channels. The Service includes tools for building, configuring, managing, and analyzing your Concierge's interactions.

Your Account

• Provide accurate information when you sign up
• Keep your login credentials secure — you're responsible for activity on your account
• You must be at least 18 years old to use the Service
• One person or entity per account — no shared credentials

SMS Messaging

If you or your users interact with a Concierge via SMS, the following applies:

• SMS consent is not required as a condition of purchase — you can use the web interface without it
• Message and data rates from your carrier may apply
• Message frequency varies based on your interaction
• Opt out at any time by replying STOP, or by telling the Concierge in plain language that you want to stop receiving messages
• Reply HELP for assistance
• We observe quiet hours — no automated messages between 9 PM and 8 AM in your local time zone

Complete messaging disclosure is available at our SMS Opt-In & Terms page.

What You Can't Do

Please don't use the Service to:

• Break any laws or violate anyone's rights
• Send spam, unsolicited messages, or harassing content
• Impersonate real people without their explicit consent
• Generate harmful, illegal, abusive, or deliberately misleading content
• Attempt to access systems, accounts, or data that isn't yours
• Interfere with or disrupt the Service
• Violate carrier messaging policies or CTIA guidelines
• Send restricted content (as defined by industry SHAFT guidelines) without explicit prior approval

Your Content

You own your content. Everything you upload, type, and create on TrueSignal belongs to you. By using the Service, you grant us a limited license to use your content solely to deliver and improve the Service — nothing more.

We own the platform. The TrueSignal AI platform — its design, code, features, and documentation — is our intellectual property. You may not copy, modify, or reverse-engineer any part of it.

Payment

• Some features require a paid subscription, billed in advance on a recurring basis
• Fees are non-refundable unless required by law
• We'll give you 30 days' notice before changing prices

Limitation of Liability

To the maximum extent permitted by law, TrueSignal AI is not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business opportunities — arising from your use of the Service. Our total liability is limited to the amount you've paid us in the 12 months prior to the claim.

No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We don't warrant that the Service will be uninterrupted, error-free, or perfectly secure. We work hard to make it reliable, but technology isn't perfect.

Ending Your Account

You can close your account at any time by contacting us. We may suspend or terminate access if you violate these Terms, with reasonable notice when possible. When your account is closed, we'll delete your personal data as described in our Privacy Policy.

Governing Law

These Terms are governed by California law, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of Santa Clara County, California.

Changes

We may update these Terms. When we make material changes, we'll post a notice at least 7 days in advance and update the date at the top. Continued use after that constitutes acceptance.

Contact

Questions about these Terms? We're here:

• Email: support@truesignal.ai
• Web: www.truesignal.ai